PURCHASE FAQ
- Payment Options
- Shipping
- Order Processing
- Return Policy
- Customer Privacy
- Security
- Wholesale
- Contact
- Product Production
Visa, MasterCard, Discover, American Express and Paypal are all accepted.
My Precious Kid is Paypal Verified.
Shipping
The shopping cart will give you shipping price based on zip code location and product weights plus options for
1. First Class Mail approx 10 Business Days
2. Priority Mail approx 7 Business Days
3. UPS Ground approx 5 Business Days
4. UPS Select approx 3 Business Days
5. UPS Air approx 2 Business Days
6. International Priority
7. International Express
International orders will only be shipped to the verified BILLING address.
MISSING ORDERS: All claims for missing shipments must be filed with My Precious Kid within 45 days of order. We will then provide you with package tracking numbers so you may file with USPS or UPS. After 45 we will have no liability in missing orders.
Payments are processed in real time when the order is placed. All
orders are shipped within 2-3 business days. Shipping times are
estimates not guarantees. No shipping refunds will be given for
longer delivery times.
International orders are usually sent
International Priority mail. International orders makes it
impossible for us to track or insure packages. My Precious Kid has
no responsibility for lost international packages after they leave
here. International orders must be sent to the address that the
credit card bills to.
We ship to the USA, Canada, UK, Australia and New Zealand.
PERSONALIZED PRODUCTS - Please allow 2 weeks for delivery of personalized products such as DOG TAGS and Name/ALLERGY Labels. No returns or refunds on personalized products.
Return Policy
RETURN POLICY:
1. Within 30 days of order
2. UNOPENED new products
3. Email us for RETURN CODE number
4. Include a copy of the sales receipt
5. Indicate refund or product exchange
NOT ALLOWED RETURNS:
* Opened product packages
* Used products
* Sale products
* Personalized products (name/allergy stickers, dog tags)
* Potty Products
DEFECTIVE PRODUCT RETURN POLICY:
Contact us for manufacturer product replacement phone number.
Shipping Charges are not refundable.
REFUNDS - A check will be mailed for all returns minus shipping.
Returns are accepted within 30 days with a return code on unopened, unused, new condition products. No returns on
sale items, potty training products, personalized products, special orders, or wholesale purchases.
Items returned without return code, or in
used condition, or opened, or after 30 days will be refunded at retail minus shipping,
minus 50% restocking fee.
Customer Privacy
Your privacy is our concern. My Precious Kid will never sell or give away your contact information ever! Read our full privacy policy. Once your order is completed you will receive ONE email from us 4-6 weeks later making sure the products is working correctly for you. Unless you join our newsletter you will not receive any other emails from My Precious Kid. You may occasionally receive postal mail about new products or sales.
Security
Our web site purchasing system uses the most up to date secure server. So your personal information is always safe and secure. You will see a small LOCK graphic on the bottom right on the page when you are i the secure sever mode.
Wholesale
My Precious Kid is happy to sell in wholesale prices for volume purchases to businesses and organizations. Contact us for more information on this option.
Contact
My Precious Kid
KAY GREEN
527 SE BASELINE ST STE A
HILLSBORO OR 97123-4149
503-693-2832
Product Production
Items 0100-1600 (ID kits and charts) are all produced in house at My Precious Kid. These items are assembled and packaged in the My Precious Kid home office.
Items 4000-9900 are all created by other manufacturers, many of them parents.
Kay and her staff personally packages and ships all orders. Great customer service is a goal. If you have questions about what items your child needs call Kay personally for a free consultation 503-693-2832
QUESTIONS
How does my child's info get on the ID cards? ID Bracelets? ID tags?
All our products are designed to allow the parent to create them for their child. For the ID cards either Type, write or use clear labels in a Brother label machine to add the info tot he card. For the bracelets and tag use a extra fine point permanent felt tip pen to write on them.




